Cancellation & Refund Policy

Last updated: September 2026

This policy explains how paid packages work on LocLoop, and what to expect regarding cancellations and refunds.

1. No Subscriptions

LocLoop packages are one-time purchases, not recurring subscriptions. When you buy a package, you're paying once for a fixed set of benefits (such as featured placement, extra contact allowance, or additional post credits) that remain active for that package's stated validity period. Nothing is auto-renewed and no recurring charge is ever taken without you separately choosing to buy again.

2. No Cancellations

Because there is no subscription, there is nothing to cancel. A package simply runs for its validity period and then expires on its own — there's no ongoing plan you need to actively stop.

3. No Refunds Once Active

Once a package has been activated on your account, it is non-refundable — whether or not you end up using every benefit it includes before it expires. Please review what a package includes and its price carefully before purchasing.

4. Failed or Duplicate Payments

If a payment was deducted but a package was never activated on your account (for example, a failed or duplicate transaction), contact us with your payment details. We'll investigate and, where a genuine payment error on our end is confirmed, issue an appropriate correction. This is separate from — and not an exception to — Section 3, which covers packages that were successfully activated.

5. Contact

For any questions about this policy, or to report a payment issue, see our Contact page.